The reception area is located at the entrance to the Waterfront Village and is a welcoming space, furnished with couches and equipped with a computer for guests’ use. The front desk in the Waterfront Village operates seven days a week from 07h00 until 20h00 daily. We have staff on duty in the village on 24 hour standby.

A full concierge service is available where dedicated and knowledgeable staff will assist in;

Dinner and other reservations
Tickets for events
Providing information about local features such as shopping, dining, nightlife and recreational destinations.
Making travel arrangements for sightseeing, tours, boat charters etc.
Receiving, storing and delivering luggage and mail.
Making suggestions for new tourist attractions.

Our state of the art security system is a major feature of the Waterfront Village. The Waterfront Village is one of the most secure places to stay at, with full perimeter security and CCTV in the vicinity of the Superior apartments, access control at two main security entrances and video monitoring of entrances from your own apartment. Every apartment is fitted with an electronic safe for private use and the canal is also monitored by security in a rubber duck boat.

All guests to the Waterfront Village are pampered by the luxury range of guest consumables. The consumables are replenished during your stay and we supply all your basic toiletries and necessities. Our collection of guest consumables is fragranced with fig and vanilla scents to compliment our wonderfully furnished and equipped apartments.

Village and Life Housekeeping Services are offered from Monday to Sunday between 08h00 and 16h00 daily. Our housekeeping department offers guests a daily general cleaning of the apartment. A full service includes a thorough clean of both the inside and the balconies of the apartment as well as a linen and towel change.

Every day, gallons of chemical water are used to launder linen and towels that have only been used once. In our effort to support better environmentally friendly procedures, the linen and towels are changed every third day or on request. Should you require additional linen changes and towels in your apartment please contact the concierge on duty at the front desk, who will gladly arrange this for you.

We offer a laundry service from Monday to Saturday. All laundry received at the front desk by 08h30 will be returned to the guests by 17h00. This service includes:

Washing
Ironing
Dry cleaning
Suede and leather cleaning
Treatment and cleaning of all delicate fabrics

Chauffeur driven services in a fleet of luxury vehicles can be arranged. The drivers are well presented and deliver a professional and discreet service. Other transportation is also offered and we have a minibus for larger groups or families. +27 (0)21 430 4444